Please inspect your purchase immediately upon delivery. If there is a problem with your order, contact us at [email protected] within seven (7) days of receipt. If you receive a damaged, defective or incorrect item, we will work with you to make things right.

Once an order is processed, we cannot cancel or make changes to an order. If Comm de Nom is unable to deliver or provide the goods, then it may cancel the Customer's order [even if it has been accepted] by written notice to the Customer.

Comm de Nom returns

RETURNS:

This return policy is applicable to all items purchased from Comm de Nom.

We are happy to accept returns on all items if you are not completely satisfied with your purchase, or wish to exchange or if the product is deemed faulty. We will re-deliver, replace or refund an order (at your option) if we have incorrectly addressed the delivery. We take no such responsibility if you have provided an incorrect or insufficient address.

On receipt of your purchase, you have 7 days in which to lodge a request for a return. Upon confirmation of a return from Comm de Nom, you have 5 business days in which to return the item to us.

Full priced items can be returned for a refund or store credit.

All items must be returned in an unused, unaltered condition, and in their original packaging within 7 days of receiving the order. Please ensure the original packaging is undamaged and unaltered, as this is considered part of the product.

Exchanges are subject to colour availability, and will be processed only upon receipt and successful processing of the original order. The shipping costs for the return and re-delivery of an exchange are the responsibility of the customer.

Final sale: All items marked for final sale are not eligible for returns or refunds unless deemed faulty. All final sale products will be marked online and you will also be notified at checkout that the product is a final sale item. Please select carefully to avoid disappointment.

How To Process A Return:

Contact Comm de Nom at [email protected] within 7 days of receiving your order. Please include the full name the order was placed under, the order number, and the reason for the return.
You will be emailed with a return authorisation (RA number) and all relevant information and return instructions.
Once we have received your order it will be inspected to ensure it meets with the above conditions and a refund or store credit will be processed.

Returns are usually processed within 1-3 days business days of receipt.

The time it takes for funds to reflect in your account is determined by your banking institution. You will be notified via email once your return has been fully processed by Comm de Nom.

WALLPAPER
We do not offer returns or exchanges on, incorrectly ordered products, over ordered or change of mind. This also includes mixed batch colour variances resulting from: under ordering and/or placing orders at different dates. We do not take responsibility or offer returns/refunds/exchanges for faults arising from installation.

REFUNDS
In the case of damage or defective goods, please contact our team and provide a clear image of the fault.

Comm de Nom reserves the right to reject returns at our own discretion. You will be responsible for return shipping and delivery charges. A traceable return shipping method is required. Returns must be received in original condition and in the original packaging within 30 days.  Once the goods have been inspected and approved, we will offer you the choice of replacement (subject to availability) or refund.  Refunds will be applied in the same way that the goods were purchased less the shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected]

Any costs associated with an approved exchange for any reason other than the product being faulty will be at the buyers expense and subject to a 20% restocking fee.

If you have any further questions regards our shipping or returns policy please don't hesitate to contact us either by email at [email protected]